Navigating Change Fatigue: A Leader’s Guide

Navigating Change Fatigue: A Leader’s Guide

If you were playing a game of work bingo, how quickly would it take for the phrase ‘change fatigue’ to come up?

I’d imagine pretty quickly.  

It’s the feeling of being weighed down by all the changes happening in the business.

Think about it: the world’s moving at lightning speed, tech’s evolving faster than ever, and then there’s the whole COVID-19 chaos that we’d sooner forget. 

Throw on top of that the agility needed to sustain and grow your business and it’s no wonder you, and your team, are feeling drained.

Why the dip?

According to a Harvard Business Review Gartner Survey, employee support for change dropped from 74% in 2016 to a measly 43% in 2022.

Well, it’s not just about people being lazy or stubborn. 

It’s about them feeling overwhelmed by constant changes and unsure about what’s coming next.

As a leader, it’s on you to create an environment where your team embrace change, rather than become demotivated by it. 

That means having real conversations with your team, listening to their concerns, and showing them that you get it.

Effective communication is your most powerful tool here. 

It’s all about keeping your team in the loop, explaining why changes are happening, and reassuring them that you’re all in this together (and demonstrating that through your actions). 

Consistency is key – whether it’s regular updates or sticking to established routines, it all helps to ease any anxiety that people are feeling.

But here’s the thing: not everyone reacts to change in the same way. 

Some people are all about embracing the new, while others need a bit more time to warm up to it. 

So, you’ve got to be flexible and meet people where they’re at.

The Conscious Competence Model is a helpful tool to apply during times of change.

  • Unconscious Incompetence – you’re unaware of the skill and your lack of proficiency
  • Conscious Incompetence – you’re aware of the skill but not yet proficient
  • Conscious Competence – you’re able to use the skill but only with effort
  • Unconscious Competence – performing the skill becomes automatic

Having had teenagers, the best example I can think of here is learning how to drive a car. 

From before they got their L plates (unconscious incompetence) to the first scary drive out of VicRoads having just sat a computer test but never actually driven a car (conscious incompetence). 

Then onto P plates (conscious competence) to driving for years and not even remembering driving down that main road you go down every night to home (unconscious competence).

Some of the changes in your business (for example, new processes or new technology) will feel like learning to drive all over again for some people.

Normalising the discomfort of change and giving people the support they need can make a world of difference.  

Being empathetic, communicative, and taking care of yourself and your team, will help you navigate everyone through change, with less fatigue.

Talking about support, do you want to double your team’s sales and get more yes’s, even in a tough market? If so, then grab The Yes Code™️ at the special rate before it reverts to full price on 6th June. Click here to find out more.

Ness is a Business and Leadership Coach. Her approach is grounded in practicality and empathy because she believes in the power of careful, thoughtful decision-making that respects your needs. Having run successful coaching businesses since 2015, Ness is obsessed with helping business owners and leaders thrive. She helps her clients install smart business growth strategies and leverage leadership for peak performance.

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Grow Smart, Not Hard: Secrets to Building a Thriving Business 

Grow Smart, Not Hard: Secrets to Building a Thriving Business 

Smart growth in business isn’t about relentless hustle or sacrificing your well-being for the sake of performance. 

Instead, smart growth focuses on combining strong leadership and effective people strategies to ensure that you, your team, and your business thrive.

If you want to reclaim time and step away from being everything to everyone, so that you can work smarter, not harder then it’s time to lean into smart growth.

Let’s look at how you do this.

Strong People Leadership

By fostering a culture where your team can make decisions independently, you free yourself from daily operations.

This takes a commitment to empowering your team, coaching and supporting their skill development.

It also means you drop any micro-management behaviours that could have snuck in.

The payoff? 

Enhanced productivity and increased job satisfaction for you and your team. 

Redefining Business Success

What does success mean to you?

Is it just about turnover targets getting achieved at all costs?

Or does it include caring about your team’s mental health?

Is it about reacting to economic uncertainties at all costs? 

Or do you embrace challenges without compromising your health and that of your business? 

True success combines profitability with well-being, steering clear of burnout and building resilience against whatever challenges get thrown your way.

Strategic Focus for Daily Challenges

Managing a business or a team requires constant attention to operations, client delivery, and lead generation. 

It’s easy to get sucked into the vortex of the whirlpool and feel like you’re drowning.

The challenge is to remain proactive rather than reactive.

For you to remain forward-thinking and robust you need to step on the balcony and focus on the bigger picture.

Without the ability to take time to work on your business instead of in it, you are leaving yourself open to feeling like business is chaotic.

Empowerment Through Decision-Making

What would you rather – a team of decision-makers or a team of doers? 

Decision-makers need structures to follow to set them up for success.

They need to be able to make mistakes and learn from them, be supported to grow and learn.

This shift not only empowers your team but also ensures that the business can continue to operate effectively, even in your absence. 

When you have a team that operates autonomously, you get the time freedom to focus on whatever is next for you.

Where do you sit right now?

We’ve created a 60-second quiz for you to identify which phase of business growth you’re in.

Your results will identify which one of these four categories you fall into – Crisis, Build, Growth or Momentum mode.

And we’ll give you the blueprint to move to Momentum from whichever phase you’re in.

The blueprint includes our favourite tools (you’ll get access to them straight away) that are working for our clients at the moment with sales productivity, profit planning and team engagement.

Click here to do the survey now – https://businesstogether.typeform.com/smartgrowth?typeform

Ness is a Business and Leadership Coach. Her approach is grounded in practicality and empathy because she believes in the power of careful, thoughtful decision-making that respects your needs. Having run successful coaching businesses since 2015, Ness is obsessed with helping business owners and leaders thrive. She helps her clients install smart business growth strategies and leverage leadership for peak performance.

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The difference between Coaching and Mentoring and Why It Matters.

The difference between Coaching and Mentoring and Why It Matters.

Are you looking for ways to elevate your team’s performance and cultivate a thriving work culture? Maybe you’ve dabbled in developing your team with mentoring, training, or casual coffee chats. You’ve heard the term ‘coaching’ being bandied around, but you’re unsure about the true essence of what coaching means. 

There’s an important distinction between coaching, mentoring and training. And that distinction just might become the superpower of peak performance in your business. 

While mentoring offers insights based on personal experiences, and training equips individuals with specific skills, coaching delves deeper. It’s about unearthing internal barriers, challenging limiting beliefs, and igniting self-awareness.

Coaching isn’t about ticking off tasks or sharing personal anecdotes over a latte. It’s a unique approach that involves asking thought-provoking questions, facilitating self-discovery, which in turn empowers individuals to unlock their full potential.

Imagine the impact of such transformation. According to the International Coach Federation, 80% of coached individuals report increased self-confidence. Now, envision your team members thriving with boosted confidence levels. Not only that, but over 70% also experience improvements in work performance, relationships, and communication skills. These aren’t just numbers; they’re tangible outcomes that can revolutionise your business.

We hear a lot of hesitancy from leaders and business owners that they don’t have enough time to coach their team. But this is a myth. It doesn’t always have to be lengthy, formal conversations. It’s about carving out moments for meaningful conversations, where open-ended questions pave the way for profound insights and growth. You can also consider outsourcing aspects of your coaching to a professional coach, just like you would to a trainer. 

❓Are you truly nurturing a coaching culture within your business? Look for signs like genuine openness to feedback, team members being invested in their (and seeking out) development, and your people get value from coaching conversations.

❓How do you integrate coaching into your everyday interactions? The simple way to start is by flipping the script. Instead of rushing to provide answers (which feels quicker in the moment), ask open ended questions. This will prompt reflection and self-discovery. 

All you have to do is, in your next conversation with a team member, pause before offering advice. Instead, lean into curiosity and ask an open-ended question. It can be that easy.

❓What’s the worst that can happen if you challenge yourself to incorporate these coaching principles into your leadership style? 

Remember, coaching isn’t just about solving immediate problems; it’s about instigating lasting change.

Cultivating a coaching culture within your business, not only nurtures individual growth it also builds a resilient, high-performing team positioned for success.

If you want to look at outsourcing your coaching, Ness and I work with business owners, leaders and teams to do just that. Let’s chat!

Nicky is a Sales and Business Leadership Coach with over 2 decades experience in sales and leadership. She’s been running successful coaching businesses since 2015 and is obsessed with helping business owners and teams thrive. She helps her clients install smart business growth strategies and leverage leadership for peak performance.

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Demystifying High Performance

Demystifying High Performance

High performance is a buzzword in business, but have you ever stopped to really think about what it means for your team?  

Let’s break it down so that you can easily empower your team to unlock their full potential.

Nothing has meaning except the meaning we give it.  

In our conversations with clients (and on our poddy which you can check out here), you’ll often hear us talking about peak performance. Understanding and being aligned with your definition and meaning of high performance as a team is a critical part of this equation. 

Because here’s the thing: high performance can mean different things to different people. It’s one of those words that can have a dozen interpretations.

So getting on the same page is an absolute game-changer. 

It’s not just about saying you’re a ‘high performing team’; it’s about 1. defining what that means, 2. working towards it, and then 3. seeing the benefit of aligned outcomes.

Think of it like creating a blueprint of success for your team to follow. 

It sets the tone for your business culture. 

And it’s the difference between a team that’s burning out in the name of success or one that’s thriving without the burnout.

Introducing 70-20-10 

We use a trusty model created by Andy Meikle that breaks down high performance into three parts: 70% is about results, 20% is about being a person of influence, and the remaining 10% is being a person of grace.

Results: 

This part is pretty straightforward – it’s all about the numbers, the goals, KPIs and the measurable outcomes in business. 

The real magic happens when you overlay the 20% of Influence and the 10% of Grace on top of Results!

Influence: 

Being a person of influence takes into account your behaviour, values, and contributions to the overall team’s success. Are you open to feedback and coaching? Do you share your success strategies and support your colleagues? This is what creates a culture of high performance.

Grace:

The last 10% is the internal stuff, your attitude, resilience, and how you handle the tough days. It’s about staying composed and not letting stress get the better of you affecting your impact on the people around you. 

If you take one thing away from reading this article, let it be that high performance is not just about results, it’s also about how you achieve them and the environment you create.

So, what’s your definition of high performance and how do you know it’s the same as your team? 

There’s only one way to find out the answer to these questions and it’s to have the conversation as a team and write down what your collective definition of high performance is. 

Following the 70-20-10 model is a simple way to get the conversation started.

Nicky is a Sales and Business Leadership Coach with over 2 decades experience in sales and leadership. She’s been running successful coaching businesses since 2015 and is obsessed with helping business owners and teams thrive. She helps her clients install smart business growth strategies and leverage leadership for peak performance.

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Unveiling the Secrets to a Thriving Business Culture

Unveiling the Secrets to a Thriving Business Culture

Have you ever considered the elusive “vibe” in your business? 

You know, that intangible energy that defines your workplace culture. 

What exactly is this ‘vibe’ thing? 

Well, it’s that feeling you sense in a room. It’s the energy that’s palpable even when no one is talking. It’s how your team feels, how they interact, and the unspoken ground rules that are present in the working day.

Imagine your business as a beautiful tree. There’s parts that you can see like the trunk, branches, and leaves. And then beneath the surface are the roots, hidden from view. 

These roots are like the culture of your business. They determine the health and strength of the entire tree… just like culture does for your business.

Now, here’s the kicker: sometimes, what you see on the surface isn’t reflective of what’s happening underneath. But eventually, the truth about the health of those roots will come out. 

Sure, you might see smiles and hear polite greetings, but there might be an underlying defensiveness or sarcasm in the air. 

That’s the vibe talking, and it’s critical for you as the business owner and leader, to pay attention to it!

Think about it like this: you can say all the right things about your business culture, but if your actions don’t align, it’s like planting a tree without nurturing or watering the roots. 

In the long run, it just won’t thrive.

What’s the key to having a kick-ass vibe in your business? 

First, keep your culture alive. Don’t just set and forget your values and vision. Periodically check the pulse of your team and working environment. 

When you ask your team about the vibe and how they feel at work, listen to their feedback (both verbal and non-verbal). And make sure you action the feedback you’re given.

In the words of Simon Sinek, 

“Working hard for something we don’t care about is called stress; working hard for something we love is called passion”. 

So, my fellow business trailblazers, nurture that passion and create a thriving business culture that truly reflects your values in the day-to-day workings of your team. 

Your business journey might not always be easy, but when you have the right vibe in your business, it’ll be worth it. 

Here’s to an empowered and vibrant business culture! 🌟🚀

Nicky is a Sales and Business Leadership Coach with over 2 decades experience in sales and leadership. She’s been running successful coaching businesses since 2015 and is obsessed with helping business owners and teams thrive. She helps her clients install smart business growth strategies and leverage leadership for peak performance.

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The Importance of Stepping Back in Business

The Importance of Stepping Back in Business

Have you ever felt like you’re constantly caught up in the hustle and bustle of your business? 

It’s not uncommon to get stuck in the busy trap.

After all, you’re the leader in your business and not only your clients, but your team want a piece of you.

Sometimes there’s just not enough to go around, and still have time left over for you.

But here’s the thing: you need to break free from the hustle culture and prioritise your well-being. 

It’s not just about what you’re doing; it’s about who you’re being.

What do I mean by that?

Well, a couple of months back, I had a wake-up call that made me realise the significance of stepping back. 

Although not physically burnt out, I was mentally burnt out. 

It had been years since my last proper holiday, and I hadn’t given myself the time and space I needed to reset. 

I discovered that burnout isn’t just physical; it can manifest mentally and emotionally too.

It took stepping away and having a break to truly understand the toll it had taken on me.

If you’re anything like me, taking time off can feel guilt-inducing or impractical. 

You may believe that you should always be in the business to keep it growing or that you can’t afford to go on a holiday (financially and time wise). 

But it’s important to challenge those beliefs. 

Taking breaks and creating space for yourself is crucial to your well-being and the success of your business.

When you step back, you give yourself the opportunity to fall back in love with your business. 

It renews your excitement, sparks creativity, and helps you see the bigger picture. 

Stepping back also provides clarity. 

It allows you to evaluate your progress, reassess your goals, and make necessary adjustments. 

Plus, when you’re rested and rejuvenated, you bring your best self to the table and the flow on effect of that is an increase in productivity and overall performance.

To truly embrace the power of stepping back, it requires both a shift in mindset and practical planning. 

Start by examining your beliefs around taking time off. 

Are they holding you back or propelling you forward?

Challenge any negative or restrictive thoughts and replace them with empowering beliefs.

Next, take action by scheduling breaks and retreats in your calendar. 

Whether it’s a holiday, a weekend getaway, or a solo retreat, make it a non-negotiable. 

Consider finding a biz bestie or accountability partner to share this journey with, or even treat yourself to a retreat in a new and inspiring environment.

Remember, if you want further guidance and support in your journey to break free from the hustle and achieve clarity in your business, reach out and book a clarity call. 

Let’s thrive together!

Ness is a money coach, helping businesswomen like you gain clarity over your financial goals, building wealth and financial security for themselves.

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